Our Vision

To make our guests feel as comfortable as if they were in their own home.
To see them off as our permanent guests, not just once, with unconditional guest satisfaction.
To spread the service not only to accommodation but to the entire process from reservation to farewell.
To consider our guests as part of our family, to show them tolerance, respect and love; not to discriminate or prioritize in service.

To go beyond providing a service at hygiene standards, with the awareness that what matters is people, to accept our guests' demands and suggestions as a guide for the standards we will offer in the future.

To make our staff aware that our guests are not 'customers' but 'our guests' and to establish lasting relationships.

To ensure that our guests who come to our hotel always leave with good and unforgettable memories.

Our Mission

To create new management policies in accordance with the expectations of the contemporary world and changing guest profiles of Gülümser Hatun Thermal Hotel & SPA with our historical and health responsibility; to continuously train our staff to ensure 100% guest satisfaction by accepting it as an important element of our total quality understanding.

To create the material and spiritual conditions that will ensure the happiness of all our staff, from the management to the park manager, and to ensure that this happiness is reflected on our guests.
To contribute to Kütahya tourism with a positive image with the service quality we offer in our hotel.