As Gülümser Hatun Thermal & Spa, we aim to act in accordance with legal requirements, gain the trust of our stakeholders and contribute to sustainable development with the integrated management system we have created in line with our vision, mission, principles and values.

In line with this purpose:

To use all our opportunities effectively so that our guests can have a safe, peaceful, comfortable and fun holiday,
To continuously measure the satisfaction of our guests and to ensure continuity in meeting their expectations by being customer-focused and to effectively handle customer complaints,
To continuously train our employees and develop their experience and skills,
To produce the food and beverages we offer to our guests in accordance with international standards, hygienic and delicious, and to comply with the legal regulations on this issue,
To focus on protecting our natural environment and to be respectful to people and the environment.
We undertake to reduce waste, increase recycling rates, reduce the use of natural resources,

Use energy efficiently, increase the share of renewable energy resources in energy use,
Increase cooperation with neighboring businesses, authorized bodies and local governments on health-safety-environment issues,
Follow technological developments, carry out design and development studies in our services,
Be structured in a way that can respond to emergencies,
Be transparent to our stakeholders in our practices, and implement and continuously improve the requirements of international standards with the participation of all our employees by increasing the awareness of our employees.